• CLIENT ACCOUNT LIFECYCLE SERVICES

    Improve and accelerate customer account creation processes

Streamline customer account management—from sign-up to servicing. Through Client Account Lifecycle Services, you can process inbound customer documentation quickly, and deliver superior and personalised customer experiences, as you simplify paper-based document management processes. Manage account information easily and securely too, by storing client documents in a central, electronic repository.

Client Account Lifecycle Services include:

Application initiation:
Form design, form production and campaign management
Fulfilment:
Contract guidance, welcome pack production, letter of acceptance and rejection, and cheque, card and PIN production
Document services:
Sorting, scanning, indexing, data hosting and centralised receipt
Customer service:
Follow-up calls, customer correspondence, account of payment, cheque payment and promotional letters
Data processing:
Data extraction, data keying, validation, exception handling and first contact window

Benefits of Client Account Lifecycle Services:

Process customer correspondence and response quickly
Fulfil regulatory compliance
Standardise business processes across the organisation
Reduce processing costs, time and paper
Improve productivity while reducing errors

Streamline your digital business processes

Shave days off your business cycle and optimise your processes, all while driving significant cost-savings. Find out more about other offerings from Business Process Services: