Broadly speaking, Digitisation has its biggest impact on two key areas of organisational activity: the way and organisation works and the way it communicates.

In this article we are going to examine how digitisation can lead to improvements in operational efficiency.

Last time we discussed how understanding how your organisation uses paper and optimising it was critical to the digital transformation process.

But optimising or digitising business processes is not simply a matter of mapping out current process steps and replacing them with software tools. It also involves understanding the way information flows throughout your organisation and figuring out how to ensure that the right information is available for the right decision maker – human or computerised – at the right time.

Assessing the Way your Organisation Works

The best way to do this is via a Workflow Assessment which will review the document intensive processes in your organisation and identify inefficient steps in those processes.

A Workflow Assessment will reveal tangible areas in your business where improvements can be made, enabling greater efficiency and service delivery.  It will also help to drive further cost savings and productivity gains by identifying and removing “bad paper” from your organisation.

There are 2 simple steps involved in this process. The first is to analyse and understand your organisation’s document intensive processes.  After that, you will need to initiate a Workflow Study to identify the inefficiencies in each of these processes on a step-by-step basis, and decide on where improvements can and should be made.

With these insights, You’ll know which parts of your process can be conducted more efficiently through automation and which arts still require that essential human touch. Congratulations! You’ve taken the first bold steps on your digital transformation journey!

But, what about arguably the most important part of any business – how you communicate with your customers?

The next article in this series will explore this topic.

More information about Digital Transformation can be found in our whitepaper, Digital Transformation? That’s the last thing you should be doing! You can download this whitepaper by filling in your particulars below: