“Instead of dumping technologies like what some vendors do, Fuji Xerox brought a change management process to coach and train not only their own staff, but our lawyers and legal secretaries, so that they know what services are available to them and what technologies can now do for them.”
– Justin Young, General Manager
Clifford Chance

Clifford Chance is one of the world’s leading law firms, with 35 offices spanning 25 countries and employing some 3,400 legal advisors. Specialising in all areas of commercial law including corporate, finance, capital market and litigation, Clifford Chance has an enviable scale and depth of legal resources across the key markets of Africa, the Americas, Asia Pacific, Europe and the Middle East.
  • Challenges

    Large and complex legal transactions

    Required to apply intellectual capital for negotiations and signings

    To produce quality legal documents in the quantity required and in time to meet deadlines.

    Spending significant time and effort printing and copying documents

    Multiple vendors’ printers and the increased cost and confusion experienced trying to manage different fleets of machines.

  • Solutions

    Managed Print Room with Fuji Xerox 700 Digital Color Press (700DCP) and D125 Production Systems.

    Managed Mail Room to handle all mailroom and distribution operations.

    Provision of 4 DocuCare, competent on-site Fuji Xerox officers who will manage all devices, print and mail-related duties for Clifford Chance.

    Additional services including Bible CD burning, fleet management of vendors’ machines and overall management and control by dedicated on-site supervisor.

    Change management initiatives to educate staff on new services implemented.

  • Outcome

    Reduced costs by 20% due to the availability of trained staff to perform the relevant print and mail duties

    Released 40% of legal secretaries’ time to focus on core activities

    Provided monthly consolidated reports on all print and mail operations

    Enabled the printing of documents in various formats, sizes and finishes such as plastic comb and velo binds

    Facilitated Clifford Chance staff in adopting new services and technologies through Fuji Xerox change management initiatives

To download the full case study: