“Not only does Fuji Xerox Clinical Support Center work with standard documents, they are also flexible in customizing workflows to meet our demands, and because of that, I believe the monitors have experienced a much reduced workload in launching a clinical trial.”

– Toshihiko Miyashita, Chief

Clinical Development Center

The Mitsubishi Tanabe Pharma Corporation is a new entity from the merger of Tanabe Seiyaku Co., Ltd. and the Mitsubishi Pharma Corporation in October 1, 2007.
In 2008, several domestic clinical trials were in the planning stages at the Mitsubishi Tanabe Pharma Corporation and the bulk of the documentation processing was mainly handled in-house by company employees who were already overwhelmed by the increasing workload and the company’s inability to allocate sufficient manpower for this project.
In addition, the company was then in the midst of a merger, and developing standard operating procedures for external applications for medical facilities could not be implemented. To resolve these issues immediately, they engaged Fuji Xerox Clinical Support Center due to our successful partnerships with numerous pharmaceutical corporations.
  • Challenges

    Securing and allocating appropriate resources to meet future targets and plans

    Improving monitor’s productivity

    Allocating employee’s resources to focus on core work through outsourcing

    Developing and standardizing operating procedures for offices in Tokyo and Osaka

  • Solutions

    Outsourcing of IRB documentation and clinical trials applications to the highly experienced and specialized Fuji Xerox Clinical Support Center, which has collaborated with 14 major pharma-ceutical corporations

    Coordination with the off-site center, supporting new drug applications, creating documents for medical facilities, and scanning

    Flexible business structure which allows fluctuations in workloads through the provision of a service that utilizes pay-per-use billing with fixed monthly costs

  • Outcome

    Monitors saw improved productivity in work related to creating documents for medical facilities

    Improved output and work quality on equal basis

    Standardization of output specifications, components, and processes

    Reduced over-time work

    Better resource management and flexible support for workload fluctuations

    Support for up to approximately eight-fold increase in workload

    Customer satisfaction rating of 96.6% on the customer satisfaction survey distributed 2 years after establishment

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