“Our whole focus is on satisfying the needs of our customers and advisers, to make it easier and faster to do business with us, and above all, to be truly responsive. In Fuji Xerox, we found a partner with the same philosophy as us, and with a track record proving they would, and could, deliver the innovative solutions we were after. They most definitely have the solutions and expertise, locally and internationally, to deliver change for the better.”
– Mark Lewis, General Manager, Software Development,
Partners Life

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Partners Life is one of the fastest growing life insurance companies in New Zealand. Founded and managed by Naomi Ballantyne, one of New Zealand’s most well-known and respected business leaders in the life insurance market, Partners Life embraces new and innovative technologies to deliver great products and happy outcomes for their customers. This approach to life insurance has seen the company achieve exponential levels of growth in a highly competitive market. Established in 2010, Partners Life opened its doors for business in 2011. Since then, the company has increased from 10 staff to 160, grown their Inforce premium to NZ$134M at March 2015, at a CAGR of 79%.
  • Challenges

    Achieve a 50% minimum reduction in the time between lodging the application form to it entering the company’s underwriting system. The process was taking up to one and a half days.

  • Solutions

    Fuji Xerox New Zealand imaging and indexing service captures and validates
    information on the application forms against a complex set of business rules.

    The solution integrates directly with Partners Life Underwriting Assistant System to present Underwriters with a consolidated view of the information needed to make a decision.

  • Outcome

    Releasing of close to 90% of all applications into the Underwriters’ approval queue within 4 hours

    Validation process is automated and accurate

    Employees freed up and reassigned to more valuable tasks

    Underwriters able to make more rapid decisions

    Applicants and advisers delighted with shortened response time

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