“With the growth in customer numbers in our telecommunications business, there’s just no way we would have kept up without RPA. And when you have this key process automated, your team’s work gets more efficient; people are no longer sitting around doing work which adds no value.”
– Alice Thomson, Head of Delivery
Trustpower, one of New Zealand’s most innovative energy and telecommunications providers had taken further steps towards business efficiency by introducing Robotic Process Automation (RPA).
Fuji Xerox New Zealand introduced and implemented the RPA solution for Trustpower and successfully helped the organisation automate repetitive, time-consuming tasks and achieved substantial improved business efficiency and sustained time savings.
One of the most significant benefits achieved was the ability to now process thousands of applications (instead of tens of applications) in the same amount of time through RPA.
Improve efficiency by eliminating multiple manual data inputs
“Whenever you have consistent, repetitive, mind-numbing tasks where people are doing little more than copying and pasting from one application to another or doing data transfers without doing anything with the data, you just know things could be done better and faster, using technology,” she says.
Traditional fixes for tasks of this kind is to bring in and train-up another person to help. “That generally means you now have two or more people incredibly bored with the work they’re doing,” says Thomson.
Kofax Kapow robotic process automation toolset, implemented by Fuji Xerox New Zealand.
RPA software is easily programmed by business users to do repetitive tasks across applications just as people do – tasks often described as ‘data entry.’ It incorporates artificial intelligence and machine learning to handle high-volume, repeatable tasks previously handled by human workers. These tasks an include queries, calculations, and maintenance of records and transactions.
Applications processing increase from tens to thousands of applications in the same amount of time
Substantial and sustained time savings
Employees equipped with a toolset for automation
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Founded in 1962, Fuji Xerox Co., Ltd. is a leading company in offering smarter ways to work with its document-related solutions and services, as well as with the world-class office multifunction devices, printers and production printers that we develop and manufacture for worldwide distribution.
Fuji Xerox is a consolidated subsidiary of FUJIFILM Holdings Corporation with direct sales force covering Japan and the Asia-Pacific region including China. As a 10-billion-dollar enterprise, we employ approximately 40,000 people globally, with more than 80 domestic and overseas affiliates / sales subsidiaries.
Fuji Xerox Asia Pacific is the subsidiary of Fuji Xerox overseeing sales operations in the Asia-Pacific region. http://www.fujixerox.com