Meet Trustpower’s robot workforce!

“With the growth in customer numbers in our telecommunications business, there’s just no way we would have kept up without RPA. And when you have this key process automated, your team’s work gets more efficient; people are no longer sitting around doing work which adds no value.”

– Alice Thomson, Head of Delivery

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Trustpower, one of New Zealand’s most innovative energy and telecommunications providers had taken further steps towards business efficiency by introducing Robotic Process Automation (RPA).

Fuji Xerox New Zealand introduced and implemented the RPA solution for Trustpower and successfully helped the organisation automate repetitive, time-consuming tasks and achieved substantial improved business efficiency and sustained time savings.

One of the most significant benefits achieved was the ability to now process thousands of applications (instead of tens of applications) in the same amount of time through RPA.

  • The Challenge

    Improve efficiency by eliminating multiple manual data inputs

    “Whenever you have consistent, repetitive, mind-numbing tasks where people are doing little more than copying and pasting from one application to another or doing data transfers without doing anything with the data, you just know things could be done better and faster, using technology,” she says.

    Traditional fixes for tasks of this kind is to bring in and train-up another person to help. “That generally means you now have two or more people incredibly bored with the work they’re doing,” says Thomson.

  • The Solution

    Kofax Kapow robotic process automation toolset, implemented by Fuji Xerox New Zealand.

    RPA software is easily programmed by business users to do repetitive tasks across applications just as people do – tasks often described as ‘data entry.’ It incorporates artificial intelligence and machine learning to handle high-volume, repeatable tasks previously handled by human workers. These tasks an include queries, calculations, and maintenance of records and transactions.

  • The Result

    Applications processing increase from tens to thousands of applications in the same amount of time
    Substantial and sustained time savings
    Employees equipped with a toolset for automation

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