“Fuji Xerox has successfully developed a smooth-flowing approval system that has dramatically improved the speed of onboarding new BizRewards customers. By cutting down the application turnaround time down from 48 hours to just a few hours, Warehouse Stationery’s business customers can join more quickly and easily, leaving them free to focus to running their own business.”

– Nathalie Moolenschot

Marketing Manager for The Warehouse Group

In 1995, Warehouse Stationery had just eight outlets. Now its reach has grown to 69 stores nationwide, stretching all the way from Kerikeri to Invercargill, and an online store with access to over 20,000 products. The Warehouse Stationery range includes not only office and school supplies but fashion stationery, technology, furniture, arts and crafts, ink and toner and an expanding list of print and copy services.
  • Challenges

    Speed up and streamline the whole onboarding process for its BizRewards customers.

  • Solutions

    Business Process Outsourcing Services Provided:

    Application forms are scanned in-store and are emailed to a single Fuji Xerox email address.

    Fuji Xerox Business Process Outsource (BPO) Service extracts application details from each PDF and captures the metadata required for subsequent document storage.

    Exception handling for incomplete application forms.

    XML for corresponding applications are released to the BizRewards Team by 9am each weekday for review and approval.

    Store all forms on a digital asset management portal for BizRewards Administrative team to review and retrieve.

  • Outcome

    Provided a solution that delivered substantial improvements to BizRewards onboarding.

    Reduced turnaround from 48 hours to a few hours.

    Storage of application forms digitally and on the cloud adds the benefits of security and tracking.

    Low impact on BizRewards existing IT infrastructure, regardless of the volume of applications for membership or credit accounts.

To download the full case study: