How is Digital Transformation Changing Customer Care?
3rd April 2019

From supply chains to marketing campaigns, digital transformation permeates all aspects of the organisation, transforming the way we work and engage customers. By improving …

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The Human Connection
21st March 2019

In this final article on demystifying Digital Transformation we come to what is easily the most critical element: the people factor.

According to a …

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How Digitisation Impacts The Way Your Organisation Works
1st March 2019

Broadly speaking, Digitisation has its biggest impact on two key areas of organisational activity: the way and organisation works and the way it communicates.…

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Taking the First Step on your Digital Transformation Journey
20th February 2019

Every journey needs a starting point. And when it comes to Digital Transformation that first step is Digitisation. Get this step right and it …

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Digitisation and Digital Transformation. What’s the Difference?
14th February 2019

Digital Transformation.

It’s the phrase on everybody’s lips. Organisations of every size and scale are obsessed with it.

But, when you get down to …

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Trends To Watch Out For in 2019
8th January 2019

As our increasingly digital world changes how we work, businesses are constantly on the lookout for more ways to keep their operations lean; that …

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Digitisation, digitalisation and digital transformation aren’t the same thing
3rd January 2019

What is the new digital age, and how does it change the way we work? For some, this refers to the advent of disruptive …

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Digital Transformation and Its Impact on Customer Care
4th November 2016

Digital transformation is about adapting with the times and using technology to transform the way we work, and more importantly the way we engage …

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The Digital Transformation of Managed Print Services
14th June 2016

Take a look around you. Your desk. Your colleagues’. The corner over by the photocopier. The notes pinned to your cubical wall or on …

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The Digital Change – The Increased importance of Assessing Impact First
21st April 2016

The Digital Change is upon us. It is no longer just hype and organizations have no choice but to face it now. However, like …

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